topic Re: Getting signed out when accessing other Esri pages in Community Feedback //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049274#M724

I'm not signed into another Esri account on Firefox when attempting this, just my Community account. I have one tab with the the Community page, then open another tab to view the SDK page.

Tue, 20 Apr 2021 17:45:20 GMT KenBuja 2021-04-20T17:45:20Z Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049168#M722

In Firefox (v 87) I am getting signed out of my Esri login when I open one of the developer pages. For example, I am logged onto the Community and open the ArcGIS Pro SDK page. The page opens for a second, then I get the message that I am signed out. If I go back to the Community site, I am logged out of that also.

I have tried this in Chrome (v 89.0.4389.114) and when I open the SDK page, it logs me in with my Community credentials.

Tue, 20 Apr 2021 15:16:36 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049168#M722 KenBuja 2021-04-20T15:16:36Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049229#M723

Sorry to hear you're experiencing that. In Firefox you are only signed in with one Esri account in the same browser session as typically multiple account sign ins during the same session can lead to the sign out experience you described.

Tue, 20 Apr 2021 16:46:45 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049229#M723 Anonymous User 2021-04-20T16:46:45Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049274#M724

I'm not signed into another Esri account on Firefox when attempting this, just my Community account. I have one tab with the the Community page, then open another tab to view the SDK page.

Tue, 20 Apr 2021 17:45:20 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049274#M724 KenBuja 2021-04-20T17:45:20Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049278#M725

OK thanks for confirming. I'll do some further investigation on our side to replicate so we can share with our support team for investigation. 

Tue, 20 Apr 2021 17:46:49 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049278#M725 Anonymous User 2021-04-20T17:46:49Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049301#M726

weirdly... I am getting signed out of the help documention and then it goes into an endless loop.  It may be because I am on Pro 2.8 beta 1, but I am using web help, not local help

Tue, 20 Apr 2021 18:28:22 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049301#M726 DanPatterson 2021-04-20T18:28:22Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049316#M727

Thanks Dan, can you confirm if this is in Firefox or Chrome or any browser you try?

Tue, 20 Apr 2021 19:10:28 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049316#M727 Anonymous User 2021-04-20T19:10:28Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049344#M728

Edge .... Louise

Tue, 20 Apr 2021 20:33:42 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049344#M728 DanPatterson 2021-04-20T20:33:42Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049404#M729

Thanks @KenBuja and @DanPatterson I was able to replicate the issue in Firefox earlier and have been working with internal Esri teams on this issue. I've just performed a retest and am now not able to replicate it in either Edge or Firefox. Their recommendation was to clear cookies and local storage on the Pro site and try again. Can you let me know if you still see the issue your side please?

Tue, 20 Apr 2021 23:25:00 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049404#M729 Anonymous User 2021-04-20T23:25:00Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049415#M730

clearing cookies works once... then I can get to the Help documents. 

I log out and start Help from a bookmark ...

  https://pro.arcgis.com/en/pro-app/latest/help/main/welcome-to-the-arcgis-pro-app-help.htm

and it redirects me somewhere trying to log me in or out depending on its mood and I have to shut it down.

As for .... and local storage on the Pro site  .... I don't store anything other than on my local machine.  Are you referring to something in my c:\Users folder??

I also have a real active Licence.log file in my C:\Users\... me ... \AppData\Local\ESRI_Licensing\Logs

folder. 

No clue why it is checking for my license multiple times, especially since I only opened Pro up twice today.

 

Tue, 20 Apr 2021 23:54:03 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049415#M730 DanPatterson 2021-04-20T23:54:03Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049592#M733

Thanks for retesting. Further information from our teams:

Can you clear local storage as seen in the screenshot below? This is in Firefox.

ProScreenashot.jpg
Also, could you sign out of esri.com/arcgis.com and then retry signing back in after clearing cookies and local storage (just once), you should be set up for using the arcgis.com sites without having to do this again.

 

Let us know if this works. 

Wed, 21 Apr 2021 14:59:56 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049592#M733 Anonymous User 2021-04-21T14:59:56Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049603#M734 < P >这是在边缘的“开发人员”工具我之前sume

What was the issue?

2021-04-21_11-07-54.png

It seems to work... but it isn't Friday yet

 

Wed, 21 Apr 2021 15:17:42 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049603#M734 DanPatterson 2021-04-21T15:17:42Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049762#M736

Thanks for this information I've shared that internally and some additional investigation is taking place. Will report back. 

Wed, 21 Apr 2021 19:00:14 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049762#M736 Anonymous User 2021-04-21T19:00:14Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049890#M737

Success was short lived.

The wonkiness is back.

Was something "done" to bring this on?

Wed, 21 Apr 2021 23:48:20 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049890#M737 DanPatterson 2021-04-21T23:48:20Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049892#M738

I shared that screenshot back with our teams earlier and there is a fix planned for deployment. I am awaiting confirmation on planned timescale to go live and then will let you know when to go back and retest. 

Thu, 22 Apr 2021 00:02:05 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049892#M738 Anonymous User 2021-04-22T00:02:05Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049924#M739

Thanks Louise ... guess I will have to rely on my memory of URL links in the help files in the interim  

At least they all start with 'http' or something  

Thu, 22 Apr 2021 02:03:15 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1049924#M739 DanPatterson 2021-04-22T02:03:15Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1050209#M740

With the flashes on the screen, it also seems to be checking as to whether I am logged in or not and seems to be hitting US/Canadian border issue.

Why would Pro's help be checking for credentials in the first place? 

Does this mean help is going to be limited to people with esri accounts?

 

Thu, 22 Apr 2021 17:49:04 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1050209#M740 DanPatterson 2021-04-22T17:49:04Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1050633#M741

Reporting my latest tests. Yesterday, I cleared out the cookies and checked local storage. I didn't have any entries for pro.arcgis.com. I logged onto Community, then opened the ArcGIS Pro SDK page, which logged me onto the same username.

Today, I logged onto Community, then opened ArcGIS Pro. Then I opened the SDK page and was automatically signed out. I still don't see pro.arcgis.com in my local storage.

Fri, 23 Apr 2021 13:27:17 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1050633#M741 KenBuja 2021-04-23T13:27:17Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1050749#M746

Thanks for the updates on the errors still being seen. I am still awaiting confirmation on deployment date from our internal teams for the fix and once that's in place I'll ask for you both to retest and report back experience. 

Fri, 23 Apr 2021 16:17:24 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1050749#M746 Anonymous User 2021-04-23T16:17:24Z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1053068#M752

The fix for this problem was implemented today. If you continue to see the problem, clearing the cache once should fix it permanently at this point. Sorry for the trouble. We want the documentation to be available to everyone on the web without the need to log in. Thank you for reporting the issue and for troubleshooting.

 

Fri, 30 Apr 2021 04:59:39 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1053068#M752 RobertGarrity 2021 - 04 - 30 - t04:59:39z
Re: Getting signed out when accessing other Esri pages //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1053788#M758

@KenBuja  Can you try this again, there was a fix deployed that should help.  Let me know if you are still seeing issues.  Thanks!

Mon, 03 May 2021 14:53:58 GMT //www.gobook3.com/t5/community-feedback/getting-signed-out-when-accessing-other-esri-pages/m-p/1053788#M758 MichelleMathias 2021-05-03T14:53:58Z